Return and Replacement Policy

For hygiene and product-safety reasons, used bottles and bags are not eligible for general returns. Replacements may be considered for wrong, damaged, or defective items reported quickly after delivery.

• Report damage within 24 hours of delivery with unboxing photos/video.
• Keep original packaging until the issue is resolved.
• Replacement approval depends on verification of the issue.
• Refunds, if applicable, are processed to the original payment method.